FAQs
Welcome to Bominio’s FAQ page! Here you’ll find answers to common questions about our physical books, orders, payments, and delivery. If you need more help, please contact us at contact@bominio.shop.
🏪 About Bominio
What is Bominio?
Bominio is an individually owned online bookstore offering authentic, high-quality physical books for students and professionals — especially in medical, engineering, and technical fields.
We serve customers in both the United Kingdom, Australia, and the United States.
Every title is carefully selected to ensure accuracy, practicality, and trusted educational value.
🛒 Ordering & Payments
How do I place an order?
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Browse our collection and choose the books you’d like to order.
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Click “Add to Cart” and proceed to checkout.
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Enter your shipping and payment details.
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Confirm your order — you’ll receive an email confirmation instantly.
What payment methods do you accept?
• PayPal
• Major credit/debit cards
• Apple Pay / Google Pay (depending on your device)
All prices are displayed and charged in United States Dollars (USD).
Can I cancel or change my order?
Yes — please contact us within 24 hours at contact@bominio.shop.
After that, your order may already be processing or shipped.
🚚 Shipping & Delivery
Where do you ship?
We currently ship to the:
• United Kingdom
• Australia
• United States
How long does delivery take?
- United Kingdom: 2–5 business days
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Australia: 7–14 business days (depending on your region)
Delays may occur during public holidays or due to courier schedules. - United States: 7–14 business days
How much does shipping cost?
We offer free standard shipping on all orders — United Kingdom, Australia, and United States.
How do I track my order?
Once your order has shipped, you’ll receive a tracking link by email.
You can also check your order status on our Order Tracking page.
🔁 Returns & Refunds
What is your return policy?
If your book arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.
We’ll arrange a refund or replacement once the issue is verified.
Can I exchange an item?
We do not offer direct exchanges.
To get a different title, please request a return/refund and then place a new order.
What if my order is damaged or missing?
Email contact@bominio.shop within 48 hours of delivery with:
• your order number
• photos (if applicable)
We’ll resolve the issue promptly.
📚 Products & Quality
Are all your books physical?
Yes — Bominio sells physical books only.
How are your books sourced?
We select books from reputable publishers and authorised distributors to ensure quality, authenticity, and up-to-date editions.
Are your books suitable for students and professionals?
Absolutely. Our collection is designed for university students, medical learners, engineering learners, and professionals seeking reliable academic resources.
📞 Still Have Questions?
We’re here to help!
Contact Information
Bominio — operated by Tristan Steele
📍 27 Brantwood Gardens, West Byfleet, KT14 6BZ, United Kingdom
📞 +44 203 849 1784
📧 contact@bominio.shop
🕓 Monday – Friday, 9:30 AM – 6:30 PM GMT
This contact information applies to customers in the United Kingdom, Australia, and the United States.