Shipping Policy

Effective Date: 25 November 2025
Shipping Regions: United Kingdom & Australia
Currency: All prices are listed in Australian Dollars (AUD $)

🏢 Shipping Origin

All orders are fulfilled and shipped from our UK location:

Bominio
27 Brantwood Gardens
West Byfleet, KT14 6BZ
United Kingdom

We operate entirely from within the UK and do not use third-party or cross-border fulfilment centers.

🚛 Shipping Carriers

We partner with trusted couriers to ensure safe and reliable delivery for every order.

United Kingdom

  • Royal Mail (Tracked 24 & 48)

  • Evri (Hermes)

  • DPD Local

Australia

  • Royal Mail International

  • Australia Post (upon arrival)

All shipments include tracking information for full transparency.

⏱️ Order Processing Time

Orders are processed within 1 business day (Monday to Friday).

Orders placed after 2:00 PM GMT are processed the next business day.

You will receive an order confirmation followed by a shipping confirmation email with your tracking details once the order has been dispatched.

💰 Shipping Costs

  • Free Standard Shipping on all UK orders.

  • Free Standard Shipping on all Australian orders.

  • Prices displayed on the website are final and inclusive of applicable taxes — no hidden fees.

📦 Estimated Delivery Time

United Kingdom

  • Standard Delivery: 2–5 business days from the dispatch date.

Australia

  • Standard International Delivery: 7–14 business days from the dispatch date.
    Delivery times may vary slightly during peak seasons, weekends, customs processing, or public holidays.

In case of courier delays, we actively assist customers in tracking and resolving any delivery issues.

🔍 Tracking Your Order

Tracking details are emailed automatically after dispatch.

Tracking links typically activate within 24 hours.

Customers can also contact contact@bominio.shop for direct tracking support.

❌ Order Cancellations & Address Changes

Orders can be cancelled within 24 hours of purchase by emailing contact@bominio.shop.

Once an order is processed or shipped, cancellations are no longer possible.

Shipping address changes cannot be guaranteed after dispatch.

📦 Damaged or Lost Packages

If your order is lost or arrives damaged, please contact us within 48 hours of delivery.
Include your order number and, if applicable, photos of the damaged item or packaging.
We will arrange a replacement or refund where appropriate.

🔁 Returns & Exchanges

For more details, please refer to our Refund & Return Policy page.

📞 Contact Information

Bominio — operated by Tristan Steele
27 Brantwood Gardens, West Byfleet, KT14 6BZ, United Kingdom
Email: contact@bominio.shop
Phone (UK): +44 203 849 1784
Working Hours: Monday – Friday, 9:30 AM – 6:30 PM GMT