Refund & Return Policy

Effective Date: August 16, 2025

At Bominio, customer satisfaction is our top priority. We stand behind the quality of our books. If you’re not fully satisfied, please review our policy below.

1. Return Eligibility Window

You may request a return within 30 calendar days from the delivery date. To qualify:

  • Books must be unused, in original condition, and free of damage or markings

  • All original packaging must be intact

  • Returns must be authorized by our support team before sending

  • Returns sent without approval may not be accepted or refunded

2. How to Initiate a Return

To start a return:

  1. Contact contact@bominio.shop with your order number and reason for return

  2. Include photos if the book is damaged or incorrect

  3. Once approved, we’ll provide return instructions and address

  4. Send your return using a trackable shipping service

  5. Returns sent without authorization will not be processed

3. Return Shipping Costs

  • Defective, damaged, or shipping error: Bominio covers return shipping

  • Other reasons (change of mind, ordered wrong book): customer pays return shipping

4. Return Address

After approval, send returns to:
Bominio Returns Department
18 Brantwood Gardens
West Byfleet, KT14 6BW
United Kingdom

Do not return items to your personal or billing address. Unapproved returns may not be processed.

5. Non-Returnable Items

We cannot accept returns for:

  • Gift cards

  • Final sale / clearance items (unless damaged or incorrect)

  • Personalized or custom-ordered books

  • Items marked as "non-returnable" at checkout

  • Used or damaged items that no longer meet return criteria

6. Exchanges

We do not offer direct exchanges. To get a different book:

  1. Follow the return process

  2. Once the return is processed, place a new order

Exceptions apply for defective or incorrect items — contact us for assistance.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged or incorrect:

  • Notify us within 48 hours of delivery

  • Include your order number, description, and photos

  • We’ll arrange a refund or replacement, covering return shipping if applicable

8. Refund Processing

  • Refunds are issued to your original payment method

  • Processing takes up to 10 business days after we receive and approve the item

  • Your bank may take additional time to post the refund

  • Refunds may be denied if the item does not meet return criteria or is improperly packaged

  • No restocking fees

9. Contact Us

For returns or support, contact:
📧 Email: contact@bominio.shop
📞 Phone (UK): +44 203 879 1734
🕒 Business Hours: Monday – Sunday, 9:30 AM – 6:30 PM GMT

10. Policy Updates

This policy may be updated without notice. Continued use of our services indicates agreement with the latest version.